5on Google,Mar 01, 2024
I'm Steve, but this review was written by my wife: I live in New York State and was having a tough time getting what I needed: one pair of executive bifocals so that I could see my knitting (on my lap) and a movie about ten feet away. All the opticians here have multiple lab options, but no one had labs that made executive bifocals anymore. I tried one highly regarded shop here first, which ultimately told me that they couldn't make them, and then went to another shop (Pearle Vision) which said that their lab did make them, then paid for and waited for -- and finally got -- glasses that were not the executive bifocals that had been ordered/promised. In that case, we took the glasses back and found out finally that the executive bifocals we had ordered and had been promised were not possible after all. We felt like Pearle Vision had tried to pull a fast one after telling us we didn't need to come in for a fitting and then giving us glasses that were not true executive bifocals. When told that we would look elsewhere, the rep at Pearle Vision wished us good luck and let us know that she had called all of the labs that they knew to call, and that none of them could make the executive bifocals. After getting our money back from Pearle Vision, my husband went online for me the same afternoon to search for a way to get executive bifocals, and thanks to Google, he immediately found Fluegge Optical in Waterford, Wisconsin, an optical shop which specifically advertises executive bifocals on their website and has the lab machinery in-house, enabling them to make whatever glasses you need. When I first called, I was surprised to find myself speaking with Dale Fluegge, the man in charge of the store. He was kind, assuring, and he guaranteed being able to make what I needed. Not only that, but the list of designer frames there was extensive, so we decided to take a chance. Dale asked that I scan my eye exam prescription, send that to him, and after I refused to also send him a pair of my favorite glasses, he told me that maybe my husband could take some up-close photos of me wearing three pairs of my favorite glasses and e-mail them to him along with the prescription instead. Regarding the request to see photos of me wearing glasses, he wanted to see what kind of frames I liked as well as the shape of my face in order to help choose some good frames for me. He found that I am wide at the temples, and he chose tortoise shell Dolce & Gabbana frames -- which was ideal! The frames fit me perfectly and looked wonderful! I was charged $140 for the frames, another $20 for the anti-reflective coating, $200 for the lenses and $15 for shipping. Not only that, but I did not have to wait two weeks for those glasses (as was the case with the local optician shops here). No, with Fluegge Optical, I had my new glasses in my hands within a few days -- and that was even with a small delay at their end NOW HERE'S THE REAL KICKER! I did not have to pay for the glasses before I received them (something I have had to do in every other optical shop I've ever done business anywhere). When I asked him if he wanted payment prior to shipment, Dale told me that I was not to make any payment until the glasses were in my possession, on my face, and my face was smiling! I was astounded. The bottom line is that I am now able to knit and watch a movie at the same time, thanks to Dale. The glasses are great, the prescription match is perfect, everything is exactly what I wanted, and they were made and delivered with a level of proactive service quality unmatched by any other optical shop I have ever used. If you happen to be in a state other than Wisconsin like I am, and you need a pair of executive bifocals (or maybe any other pair of glasses), I highly recommend Fluegge Optical in Waterford, Wisconsin. They are online, have an informative website, you can easily contact them by phone with your needs and concerns, and they'll take very good care of you.