5on Google,Apr 18, 2024

melodie

After a quick check that they had trifocal executives, I sent them my prescription. Before I even had shipped the frames out, Dale sent the lens out for my requested coating. By the time they received the frames, they had the lens back and ready to cut and put into the frames with shipping out to me the next day. Total turn around, 10 total days, less time than my local optical shop. All this for lens my local shop said they couldn't get. I highly recommend Fluegge Optical.

5on Google,Apr 09, 2024

Jeff

I Had a frame that broke and was told by my Eye doctor that I needed New Ones for $200.00. I went to Fluegge and Amy had them repaired for $15.00. OUTSTANDING SERVICE !!!!!!! Thank You Again.

5on Google,Apr 02, 2024

row

Easily the number one optical store in north america.The CEO Dale Fluegge is the reason he is highly knowledgeable in the optical field and very courteous.

5on Google,Mar 30, 2024

Neptali Hernandez

Super friendly staff, the repair on my glasses frame was sturdy and the cost is very affordable, highly recommend

5on Google,Mar 21, 2024

jay

Fluegge Optical has the best customer service I have ever experienced when buying glasses and multi optical lenses. Dale has the knowledge when recommending lenses to macular degeration sufferers, and those needing executive bifocals. Fluegge Optical supplied lenses with executive bifocals even though all other eyewear outlets, and the labs they use, said executive bifocals were no longer available worldwide. I personally called these labs, and well known eyewear outlets, and was told exec bifocals are impossible to get. I was so happy to find Fluegge Optical I bought four sets of lenses, which they put into my existing frames. These lenses were made perfectly, a hard task when considering the different prisms and coatings I need for my compromised vision. Dale also recommended a magnetic clip-on glare reducer to help me with night vision driving. I drove two hours for the help Fluegge Optical could give me and I would drive even twice as far because these lenses give me the clearest vision I have had in over fifteen years. Thanks Dale. John Gaidosh

5on Google,Mar 20, 2024

stephen

Always great selection and service . Staff is exceptional, highly recommend Fluegge Optical.

5on Google,Mar 15, 2024

Greg

Excellent service and awsome glasses!

5on Google,Mar 15, 2024

jim

Great experience! Very professional and friendly service! I use Fluegge for all my eye glass care!

5on Google,Mar 01, 2024

Steve

I'm Steve, but this review was written by my wife: I live in New York State and was having a tough time getting what I needed: one pair of executive bifocals so that I could see my knitting (on my lap) and a movie about ten feet away. All the opticians here have multiple lab options, but no one had labs that made executive bifocals anymore. I tried one highly regarded shop here first, which ultimately told me that they couldn't make them, and then went to another shop (Pearle Vision) which said that their lab did make them, then paid for and waited for -- and finally got -- glasses that were not the executive bifocals that had been ordered/promised. In that case, we took the glasses back and found out finally that the executive bifocals we had ordered and had been promised were not possible after all. We felt like Pearle Vision had tried to pull a fast one after telling us we didn't need to come in for a fitting and then giving us glasses that were not true executive bifocals. When told that we would look elsewhere, the rep at Pearle Vision wished us good luck and let us know that she had called all of the labs that they knew to call, and that none of them could make the executive bifocals. After getting our money back from Pearle Vision, my husband went online for me the same afternoon to search for a way to get executive bifocals, and thanks to Google, he immediately found Fluegge Optical in Waterford, Wisconsin, an optical shop which specifically advertises executive bifocals on their website and has the lab machinery in-house, enabling them to make whatever glasses you need. When I first called, I was surprised to find myself speaking with Dale Fluegge, the man in charge of the store. He was kind, assuring, and he guaranteed being able to make what I needed. Not only that, but the list of designer frames there was extensive, so we decided to take a chance. Dale asked that I scan my eye exam prescription, send that to him, and after I refused to also send him a pair of my favorite glasses, he told me that maybe my husband could take some up-close photos of me wearing three pairs of my favorite glasses and e-mail them to him along with the prescription instead. Regarding the request to see photos of me wearing glasses, he wanted to see what kind of frames I liked as well as the shape of my face in order to help choose some good frames for me. He found that I am wide at the temples, and he chose tortoise shell Dolce & Gabbana frames -- which was ideal! The frames fit me perfectly and looked wonderful! I was charged $140 for the frames, another $20 for the anti-reflective coating, $200 for the lenses and $15 for shipping. Not only that, but I did not have to wait two weeks for those glasses (as was the case with the local optician shops here). No, with Fluegge Optical, I had my new glasses in my hands within a few days -- and that was even with a small delay at their end NOW HERE'S THE REAL KICKER! I did not have to pay for the glasses before I received them (something I have had to do in every other optical shop I've ever done business anywhere). When I asked him if he wanted payment prior to shipment, Dale told me that I was not to make any payment until the glasses were in my possession, on my face, and my face was smiling! I was astounded. The bottom line is that I am now able to knit and watch a movie at the same time, thanks to Dale. The glasses are great, the prescription match is perfect, everything is exactly what I wanted, and they were made and delivered with a level of proactive service quality unmatched by any other optical shop I have ever used. If you happen to be in a state other than Wisconsin like I am, and you need a pair of executive bifocals (or maybe any other pair of glasses), I highly recommend Fluegge Optical in Waterford, Wisconsin. They are online, have an informative website, you can easily contact them by phone with your needs and concerns, and they'll take very good care of you.

5on Google,Feb 24, 2024

Corey

Best place for glasses......they take the time to do it right!!! We won't go anywhere else!!!!

5on Google,Feb 22, 2024

Michael

This place is great I had my Glasses in one day ,Dale the owner is very easy to work with i highly recommend Flugge if you are a serious shooter

5on Google,Feb 18, 2024

JOSEPH

My experience with Dale at Fluegge Optical has been nothing short of outstanding, across the entire continent of North America. Been wearing eyeglasses for about three quarters of a century, and I know what need and want. Extremely near sighted and sought multiple focal length, glass lenses. I am pretty good on internet searching, but i could not locate an optical service that would even discuss my need. When I was almost at the end of my wits, I sent Fluegge an email, and forgot about it. Dale contacted me, we extensively discussed my need, and he indicated they could update my glasses. Sent them out via USPS on a Monday. By Saturday next, my rejuvenated glasses were back in my mail, and on my head, AND I COULD REALLY SEE AGAIN ! Even more, the price was right. Thank you Dale, and all the fine folks at Fluegge Optical. All my best !

5on Google,Feb 16, 2024

Marie

Fluegge is The Best ! I had an issue Cheryl & Dale were so quick to fix it “ it’s so nice to see a business who truly cares about the customer! They went above and beyond I’m so thankful “ The selection here is one you can’t find anywhere. The craftsmanship is top notch & turn over time is wonderful! I can’t say enough about this place except you won’t be sorry ! I’m a Very Happy customer and will never go elsewhere

5on Google,Feb 14, 2024

Scott

4on Google,Feb 04, 2024

Amy

Great customer service and want you to be 100% satisfied.